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Customer and After-Sales Service

1. Customer service

So we can process your request more efficiently, indicate the necessary references of your request: client number, order number, file number, invoice number, item references…


  • by mail :
  • by telephone : (0115) 989 9765  from Monday to Friday between 9.00 am and 5.00 pm
  • by fax : (0115) 989 2401
  • by post : WESCO UK - Unit 20, Manvers Business Park, High Hazles Road, Cotgrave, Nottingham, NG12 3GZ


2. After-Sales Service

Available and at your service, our After-Sales Service takes all your complaints into account and aims to find a solution within 10 working days.

Our warranties

All our products have a minimum 1 year warranty, with the exception of consumable products (stationery and Arts and Crafts items…), items with a best before date and in the event of a fault or breakage even though the product has been used correctly.
Consult our sale terms and conditions

20 days to consider whether you are completely satisfied!

In the event of damage during transit, you have 3 working days following receipt of your parcel to notify the carrier by registered letter. If you are disappointed with an item, or if you made a mistake when ordering, you have 7 days following receipt to inform us in writing and to request an exchange, a credit note or a refund. For your convenience, Wesco extends this period to 20 days. All you have to do is return the item in its original state, at your expense and in its original packaging.

Download the return authorisation